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Prevention

Build a descriptor that stops disputes.

Create a clear billing descriptor, or paste yours to check its length and format. A recognisable descriptor is the cheapest chargeback prevention there is.

The billing descriptor is what shows on your customer's statement. A clear, recognisable one is the single cheapest way to cut “I don't recognise this charge” chargebacks. Build one, or paste yours to check it.

Card networks allow up to 25 characters total, but many issuers only display the first 22, so aim for 22. Use a name customers actually recognise (your brand, not your legal entity), avoid special characters, and keep a prefix like a short brand tag plus the product. A phone number or city on the descriptor measurably lowers “unrecognised charge” disputes.

Check an existing descriptor